How can I get in contact with Household HQ?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?
All of our products are located and shipped from our distribution centre, which is located in Melbourne within Australia.

What types of payment do you accept?
We accept all major forms of payment, including credit cards and PayPal.

What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What currency is the store in?
All products displayed on our website are in AUD.

Where are the products made?
Our products are typically made in China to ensure you get your useful products at affordable prices.